Find scheduling friction in availability
Find scheduling friction in availability, appointment descriptions, and confirmation messages before it turns into abandoned bookings.
Use Formkii to collect focused feedback from people who recently booked a non-clinical service appointment. Share a short survey by link or QR code, review the responses, and export them to CSV when you need a closer look.
What gets in the way
- Use this to evaluate booking usability. Do not collect sensitive service details or imply that a feedback form reserves a time slot.
- The right moment to ask: After booking, before asking separately about the service itself.
How Formkii helps
Start with a specific experience
Was the right appointment type easy to identify? Could you find a suitable time? Use these prompts to anchor the response in a recent task rather than a general impression.
Understand what needs to change
What information did you need before booking? Was the confirmation clear? Which part of booking took longer than expected? Leave room for an explanation so a score does not hide the reason behind it.
Give the feedback a next step
Distinguish missing time slots from unclear service descriptions. Improve the booking page or confirmation message based on the recurring issue, and route availability requests to the person managing capacity.
Best tools for appointment booking
Common questions
Who should receive this survey?
People who recently booked a non-clinical service appointment.
When should we ask for feedback?
After booking, before asking separately about the service itself.
What should we do with the answers?
Distinguish missing time slots from unclear service descriptions. Improve the booking page or confirmation message based on the recurring issue, and route availability requests to the person managing capacity.
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