Check whether product training helps customers complete their own work
Check whether product training helps customers complete their own work, not just whether they enjoyed the session.
Use Formkii to collect focused feedback from customers who attended onboarding or product training. Share a short survey by link or QR code, review the responses, and export them to CSV when you need a closer look.
What gets in the way
- Confidence immediately after a demonstration does not establish that someone can perform the task independently.
- The right moment to ask: Immediately after training, followed by a separate check after practical use.
How Formkii helps
Start with a specific experience
What task did you want this training to help you complete? Which demonstration was most useful? Use these prompts to anchor the response in a recent task rather than a general impression.
Understand what needs to change
Which step still feels unclear? What will you try first? What follow-up resource would help? Leave room for an explanation so a score does not hide the reason behind it.
Give the feedback a next step
Use unclear steps to improve examples and supporting documentation. At the later check-in, ask whether attendees completed their intended task and what prevented them if they did not.
Best tools for customer training
Common questions
Who should receive this survey?
Customers who attended onboarding or product training.
When should we ask for feedback?
Immediately after training, followed by a separate check after practical use.
What should we do with the answers?
Use unclear steps to improve examples and supporting documentation. At the later check-in, ask whether attendees completed their intended task and what prevented them if they did not.
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