Learn whether team documentation helps someone complete a task without relying on the person who originally wrote it
Learn whether team documentation helps someone complete a task without relying on the person who originally wrote it.
Use Formkii to collect focused feedback from people using a runbook, process guide, or onboarding document. Share a short survey by link or QR code, review the responses, and export them to CSV when you need a closer look.
What gets in the way
- A document can be accurate but hard to find. Analyze discoverability separately from the quality of its instructions.
- The right moment to ask: After trying the documented task.
How Formkii helps
Start with a specific experience
What were you trying to do? Could you find the right document? Use these prompts to anchor the response in a recent task rather than a general impression.
Understand what needs to change
Which step needed explanation? What was out of date? Could you complete the task without asking for help? Leave room for an explanation so a score does not hide the reason behind it.
Give the feedback a next step
Repair the first point where a reader gets stuck. Add missing prerequisites and examples, name a document owner, and test the revised instructions with someone unfamiliar with the task.
Best tools for internal documentation
Common questions
Who should receive this survey?
People using a runbook, process guide, or onboarding document.
When should we ask for feedback?
After trying the documented task.
What should we do with the answers?
Repair the first point where a reader gets stuck. Add missing prerequisites and examples, name a document owner, and test the revised instructions with someone unfamiliar with the task.
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