Learn why customers need a break and what would make returning useful without treating every pause as a permanent cancellation
Learn why customers need a break and what would make returning useful without treating every pause as a permanent cancellation.
Use Formkii to collect focused feedback from customers who chose to pause a subscription. Share a short survey by link or QR code, review the responses, and export them to CSV when you need a closer look.
What gets in the way
- Do not make answering feedback a condition of pausing. Do not promise automatic reminders unless your subscription system supports them.
- The right moment to ask: At the end of the pause request, with an optional short follow-up later.
How Formkii helps
Start with a specific experience
What led you to pause today? Is this a temporary change in your needs? Use these prompts to anchor the response in a recent task rather than a general impression.
Understand what needs to change
What would need to change before you return? Was the pause process clear? Would you like a reminder when you plan to resume? Leave room for an explanation so a score does not hide the reason behind it.
Give the feedback a next step
Separate temporary timing or budget constraints from unresolved product issues. Give product problems an owner and handle reminder requests through your existing communication process with the customer's permission.
Best tools for subscription pause
Common questions
Who should receive this survey?
Customers who chose to pause a subscription.
When should we ask for feedback?
At the end of the pause request, with an optional short follow-up later.
What should we do with the answers?
Separate temporary timing or budget constraints from unresolved product issues. Give product problems an owner and handle reminder requests through your existing communication process with the customer's permission.
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